Where the enquiry actually dies
A wellness brand or a clinic usually meets the buyer on Instagram, Google, or a Meta ad. The person asks about a treatment, a package, or whether a doctor is available on Saturday. If that reply waits until morning, they book the next clinic that answered. WhatsApp is where that message already lands in India. The missing piece is a reply that can qualify the enquiry and offer a slot without a receptionist sitting on the phone.
Agentzee runs that reply on the official WhatsApp Business API. The chatbot uses your services, prices, and hours. A person on the desk sees the same thread when the question needs a clinician. The CRM keeps the stage, the owner, and the follow-up so the lead is not a chat that nobody opens again.
A day in the inbox
An ad click opens WhatsApp with the treatment name already in the first message. The bot asks the city, the preferred day, and whether this is a first visit. It offers two open slots. If the person picks one, the booking is written to the CRM and a reminder is scheduled for the day before.
Questions about price, preparation, and what to bring are answered from the page you already published. The bot does not invent a medical outcome. When the message is a symptom that needs a person, the handoff includes the answers already collected, so the desk does not start from a blank chat.
After the visit, a utility template can ask for a review or share the next appointment. Marketing templates stay on the opted-in list. The two are not the same conversation, and the bot should not send a promotion inside a care thread.
What to set up first
Start with one service line, not the whole hospital. A dermatology package, a dental checkup, or a wellness consult is enough to see whether people book. Write the hours, the fee range, and the documents to carry. Connect the number, submit the reminder template, and run the bot on the ad that already sends people to WhatsApp.
Lite is ₹1,000 a month. Starter is ₹2,500 , Growth is ₹4,400 , and Professional is ₹8,800 . There is no setup fee on these plans. Meta still charges for the conversations you send. Use the pricing calculator for the India rates rather than guessing them here.
The verified badge is Meta's decision. A live website and a display name that matches the clinic help. Agentzee does not grant the green tick. We help you collect what Meta asks for.