The question is usually the size
Baby and kids brands do not lose the sale on the product photo. They lose it on the follow-up. A parent asks which size fits a two-year-old, whether the fabric is cotton, and if cash on delivery is available in their pin code. That message arrives while they are standing in a shop or scrolling at night. A chatbot that knows the size chart and the COD cities can answer before they close the tab.
Agentzee keeps that chat on the official WhatsApp API. The catalog can show the product. The cart reminder goes to the same number. If they reply with a question, the bot or a person continues the thread instead of starting a new email.
Cart, COD, and the repeat order
Abandoned checkout from Shopify can start a WhatsApp template. The message should name the product and offer a way back, not a generic discount to everyone. COD confirmation is a separate message: the parent confirms the address before you ship, which is how you cut returns you cannot resell.
Repeat buyers are the useful list. A restock note for a size they already bought is more relevant than a festival blast to every contact. Keep marketing sends on people who opted in. Order updates are utility messages about the purchase they already made.
The CRM should show the child age or the size they asked for, because the next conversation starts there. A note on the lead is enough. You do not need a separate store app for that field.
What it costs to run
Lite is ₹1,000 a month. Starter is ₹2,500 , Growth is ₹4,400 , and Professional is ₹8,800 . Shopify events, the chatbot, and the shared inbox sit on those plans. Meta's conversation fee is extra and depends on the category and the country. Check the calculator before you forecast a campaign.
Start with one bestseller and the size question. When that reply is right, add the cart reminder and the COD confirmation. A green tick is applied for with Meta. It is not included with the plan, and a mismatched display name is a common reason it stalls.