Refund & Cancellation Policy Generator for Online Coaches
Indian payment gateways like Razorpay, Cashfree, and PayU require a clear refund and cancellation policy on your website before activating your merchant account. Answer 6 quick questions to generate a compliant policy.
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Refund and Cancellation Policy for Prana Yoga Academy
Website: pranayoga.agentzee.app · Effective: 14 October 2026
At Prana Yoga Academy, we are committed to delivering high-quality education and mentorship. This Refund and Cancellation Policy governs digital course enrollments, live classes, cohort programs, and 1:1 sessions purchased through pranayoga.agentzee.app.
1. Refund Window & Eligibility
2. Live Sessions & 1:1 Rescheduling
Rescheduling requests must be sent at least 24 hours before the booked time. 1 complimentary reschedule is permitted. No-shows forfeit the slot without refund.
3. Refund Processing & Bank Settlement
Approved refunds are settled back to the original payment source via Razorpay / Cashfree within 5 to 7 business days. Non-recoverable payment gateway processing fees (2.5% to 3%) will be deducted.
4. Contact Support Desk
Email: support@pranayoga.in | WhatsApp: +91 98765 43210
/refund-policy) to satisfy payment gateway KYC.How this tool works
Answer 6 simple questions
Provide your academy name, offer types, refund eligibility window, and contact info.
Preview the compliant policy
Read the generated policy with standard clauses for digital courses, live classes, and 1:1 rescheduling.
Copy or download
Copy the formatted text or markdown directly to your website footer or payment terms.
Why online coaches in India need a documented refund policy
To activate payment gateway accounts on Razorpay, Cashfree, Stripe India, or PayU, every merchant website is manually reviewed by compliance teams. If your website lacks an explicit Refund & Cancellation Policy, your KYC application will be rejected or placed on hold.
A transparent policy also protects your coaching business against unwarranted chargebacks, payment disputes, and misaligned student expectations.
What a solid coaching refund policy must contain
Digital education differs from physical goods. Once digital videos or PDFs are consumed, they cannot be returned. A professional policy clarifies:
- Offer specific rules: Different terms for instant access recorded courses versus scheduled Live Classes and 1:1 mentoring slots.
- Eligibility thresholds: For example, refunds permitted within 7 days provided the student has completed less than 20% of the lessons.
- Cancellation & Rescheduling notice: Requiring at least 24 hours notice to reschedule a 1:1 consultation.
- Deduction of processing charges: Stating whether 2–3% non-refundable gateway fees will be deducted from the refund amount.
- Settlement turnaround time: Standard timeline (5 to 7 working days) for refunds to reflect back in the student's original payment mode.
Worked example: Standard 7-Day Action Guarantee
“If you are not satisfied with our 4-Week Program, contact support within 7 days of enrollment. To qualify, you must show that you attended at least one Live Class and completed Module 1 exercises. Refunds are processed within 5-7 business days minus 3% payment gateway processing charges.”
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